Privacy Policy

Privacy Policy

At ShinyCharms, accessible from our online store, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by ShinyCharms and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

When you visit the store or place an order, we collect certain information to ensure a smooth shopping experience:

  • Personal Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (including bank account or mobile wallet details for refunds/transfers), email address, and phone number (WhatsApp).
  • Device Information: When you browse our store, we automatically collect details about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website.
  • Process and fulfill your orders (including arranging for shipping, and providing you with invoices and/or order confirmations).
  • Communicate with you via email, SMS, or WhatsApp regarding your order status or customer service.
  • Screen our orders for potential risk or fraud.
  • Send you promotional emails, newsletters, or marketing updates (only if you have opted-in to subscribe).

3. Sharing Your Personal Information

We do not sell your personal data. We only share your personal information with trusted third parties to help us use it as described above:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: [https://www.shopify.com/legal/privacy](https://www.shopify.com/legal/privacy).
  • Courier & Shipping Partners: We share your name, shipping address, and phone number with our delivery partners (such as Leopards, TCS, Trax, etc.) so they can successfully deliver your jewellery parcel.

4. Cookies and Web Beacons

Like any other e-commerce website, ShinyCharms uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

5. Data Security

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

6. Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or WhatsApp:

  • Email: support@shinycharms.com
  • WhatsApp: 0309 2153272