Exchange & Return Policy

Exchange & Return Policy

At ShinyCharms, we take pride in offering premium, high-quality anti-tarnish jewellery. We want you to absolutely love your pieces! However, if you are not entirely satisfied with your purchase, we are here to help with a smooth exchange and return process.

1. Timeline for Exchanges & Returns

  • You must notify us within 7 days of receiving your parcel to request an exchange or return.
  • Any requests made after 7 days of delivery will unfortunately not be entertained.

2. Conditions for Eligibility

To be eligible for an exchange or return, please ensure that:

  • The jewellery piece is unused, unworn, and undamaged.
  • The item must be in its original packaging (box/pouch) just the way you received it.
  • You have the original order number or proof of purchase.

3. Damaged or Wrong Items Received

  • If your product arrives damaged, defective, or if you received the wrong item, please report it to us within 24 to 48 hours of delivery.
  • Important Note: We highly appreciate it if you can provide a quick unboxing video or clear pictures of the defect. This helps us clear your claim instantly!
  • For damaged or wrong items sent from our side, ShinyCharms will bear all shipping costs for the replacement.

4. Non-Returnable Items

  • Items bought on Clearance Sales, Flash Sales, or Special Discounts are final and cannot be exchanged or returned unless they arrive damaged during transit.

5. How to Initiate a Return/Exchange

  1. Get in Touch: Send us a message on WhatsApp at 0309 2153272 or email us at support@shinycharms.com.
  2. Share Details: Provide your Order ID, a brief reason for the exchange, and photos/videos of the product.
  3. Send the Parcel Back: Once our team approves your request, you will need to ship the item back to our designated warehouse address. (Please note: Return shipping charges are to be paid by the customer unless the item was originally damaged).

6. Refunds & Store Credit

  • Once we receive your return parcel and inspect its condition, we will notify you.
  • We offer refunds in two ways:
    • Store Credit: A digital voucher/discount code of the same product value that you can use for your next shopping spree with us anytime!
    • Online Transfer: Refund via Bank Transfer, EasyPaisa, or JazzCash (minus the original delivery charges) processed within 5-7 working days.